Frequently Asked Questions

Time to Pet is the pet sitting software we use, so you may see that name from time to time. We chose this software because it allows us to securely manage our clients' info, scheduling, and invoicing all in one place. It also has an app, so hopefully that will add some convenience for our kitty clients!

1. Go to tabbymanor.com/login 2. Log in to your portal (or create one if you haven't done so yet) 3. Choose 'Scheduling' from the menu. 4. Click the "+Request New Service" button. 5. Select either single or multiple visits and the date(s) of your trip. 6. Select the primary service that you want. Then choose the visit time window you'd prefer for each day. 7. To choose a different service for any given day, skip that day while selecting visit windows for your primary service. Then click the "add more services" button at the bottom. Choose the next service you'd like and the days/time windows you'd like to schedule. 8. You can modify your reservation as many times as needed. Once it looks exactly how you want it, click "Submit Request".

Your portal is your own profile where you can update your information and your cat's information. That way if there are any changes such as feeding instructions or medications, we will always have the most current information handy without having to sort through old text messages. You can also make reservations and pay securely with online payments via the portal if you choose.

Did you check your spam folder? If it’s there, be sure to mark us as “not spam” so you’ll get our emails moving forward. If it’s not there, verify the email address and search the client in TTP to compare. Most times they had a typo when they entered their email.

For New Customers: Log in to your client portal, and go to 'My Info' in the top menu. Enter your promo code in the field titled 'Promo Code'. The discount will be manually applied after we receive your first service request. For Exisiting Customers: When making a new service request in your client portal, enter your promo code in the 'Additional Details for Us' box. The discount will be manually applied after we receive your service request.

While we happily accept last minute reservations, we do encourage clients to schedule in advance as we do occasionally become fully booked. This is especially true around all major holidays, so we advise making reservations sooner rather than later. If plans change, you can always cancel or modify your reservation. We do not charge for modifications or cancellations.

Yes. We recommend that you book the widest range of dates that you may be gone. We can easily remove any unneeded visits once your plans have been finalized. It is always easier for us to cancel visits last minute than it is for us to squeeze in additional visits last minute.

If this is the first time you're using Tabby Manor or a new cat sitter with, we want to make sure we introduce ourselves and come by to meet you and your kittos. This is our opportunity to chat with each other to ensure that Tabby Manor is a good fit for you and your purrbabies. It also gives us the chance to discuss your cat's routine, favorites things, and where their supplies are stored. We can also exchange the key at this time as well if you are comfortable doing so.

When you schedule your first reservation, we will reach out to you as soon as possible to arrange a day and time for the meet and greet. To expedite this process, it is helpful to have your client and pet profiles completed so that we know your needs in advance and can pair you with the purrfect sitter right away. If you would prefer to schedule a meet & greet prior to scheduling a reservation, just reach out to us. You will need to have your client and pet profile completed before the meet and greet. text or call: 858-251-8281 email: allpurrs@tabbymanor.com

We currently service these zip codes: 91941 • La Mesa 91942 • La Mesa 92020 • El Cajon 92037 • La Jolla 92071 • Santee 92092 • La Jolla 92093 • La Jolla 92101 • Downtown 92102 • Golden Hill 92103 • Hillcrest 92104 • North Park 92105 • City Heights 92106 • Point Loma 92107 • Ocean Beach 92108 • Mission Valley 92109 • Pacific Beach 92110 • Bay Park 92111 • Linda Vista 92113 • Logan Heights 92115 • Talmadge 92116 • Normal Heights 92117 • Clairemont 92118 • Coronado 92119 • San Carlos 92120 • Del Cerro 92121 • Sorrento Valley 92122 • University City 92123 • Serra Mesa 92124 • Tierrasanta 92126 • Mira Mesa 92131 • Scripps Ranch 92132 • Downtown 92140 • Midway District 92145 • Miramar 92161 • La Jolla 92182 • College Area

Our cat sitting visits start at $32 for a 30-minute drop-in visit. We also offer 60 min and 90 min visit options as well. We can visit up to 3 times per day and you are welcome to mix and match. For example if you want a longer visit in the morning and a shorter visit in the evening, we can accommodate that. So it’s very flexible to accommodate you and your kitty’s needs as well as your budget.

We do not charge any fees for modifications or cancellations, even if it is a same-day change. Any advanced notice is always very appreciated, but we are very understanding when that’s not possible. We know that sometimes things happen that are out of one’s control and plans can change abruptly.

Yes, but you might prefer the convenience of the portal. You can add a credit card and authorize an automatic charge at the end of a reservation so you don't have to worry about it when you get back from vacation. Online payments are processed securely with Stripe. However if you would still prefer to pay via cash, check, Venmo or PayPal, that's acceptable. Please make checks payable to 'Tabby Manor' and use @tabbymanor for Venmo & PayPal. Also note that if you pay outside of your portal, an invoice will still be generated within your portal and you'll see a 'manual payment' applied.

Yes! Tips are not expected, so please never feel obligated. However if you feel your sitter went above and beyond, you are welcome to leave a tip. You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too. To Tip on an Upcoming Invoice: There are two ways: From your portal dashboard From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Click the "make a payment" button and then "+add tip". From your emailed invoice reminder Alternatively, you will always receive an invoice reminder via email. In this reminder there will be an "add tip" button. If you've opted into auto-pay, your card on file will automatically be charged the day after the reservation has been completed. To Tip on a Past Invoice: From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Toggle to the "paid invoices" tab and clicking "add tip".

You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too. To Tip on an Upcoming Invoice: There are two ways: From your portal dashboard From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Click the "make a payment" button and then "+add tip". From your emailed invoice reminder Alternatively, you will always receive an invoice reminder via email. In this reminder there will be an "add tip" button. If you've opted into auto-pay, your card on file will automatically be charged the day after the reservation has been completed. To Tip on a Past Invoice: From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Toggle to the "paid invoices" tab and clicking "add tip".

Only on a case-by-case basis. We do not regularly offer overnights for two reasons: 1. Should any of our kitty clients have an emergency, it is important to our cat sitters to have the evenings open in the event they need to give a sick kitty a little extra TLC. 2. Most of our sitters have senior and special needs kitties themselves. Therefore it is important to our company that our sitters are able to spend time with their own furbabies and families too.

Unfortunately Tabby Manor does not provide boarding. We are a mobile service and therefore we do not have a boarding facility. For local boarding, we recommend The Purring Parrot in Mission Gorge 92120 (thepurringparrot.com), Fon Jon in Bay Ho 92109 (fonjonpetcare.com/cat-boarding), or Purrology in Santee (purrologyspawandretreatca.com) for your boarding needs.

Yes, however they are not covered under our insurance policy. Therefore if something happens to them while they are roaming unsupervised, Tabby Manor is not liable.

Only on a case-by-case basis. Tabby Manor is a service exclusively for cats. That being said, we can occasionally make an exception for multi-pet families or doggy families with special circumstances. Please send us a message with your situation before scheduling a reservation. If it's not a good fit for Tabby Manor, we will do our best to help you find a service provider who can better accommodate your needs.