Question 1

What is Time to Pet?

Accepted Answer

Time to Pet is the pet sitting software we use, so you may see that name from time to time. We chose this software because it allows us to securely manage our clients' info, scheduling, and invoicing all in one place. It also has an app, so hopefully that will add some convenience for our kitty clients!

Question 2

How do I make a reservation?

Accepted Answer

1. Go to tabbymanor.com/login
2. Log in to your portal (or create one if you haven't done so yet)
3. Choose 'Scheduling' from the menu.
4. Click the "+Request New Service" button. 
5. Select either single or multiple visits and the date(s) of your trip.
6. Select the primary service that you want. Then choose the visit time window you'd prefer for each day. 
7. To choose a different service for any given day, skip that day while selecting visit windows for your primary service. Then click the "add more services" button at the bottom. Choose the next service you'd like and the days/time windows you'd like to schedule. 
8. You can modify your reservation as many times as needed. Once it looks exactly how you want it, 
 click "Submit Request".

Question 3

Why do I need a client portal?

Accepted Answer

Your portal is your own profile where you can update your information and your cat's information. That way if there are any changes such as feeding instructions or medications, we will always have the most current information handy without having to sort through old text messages. You can also make reservations and pay securely with online payments via the portal if you choose.

Question 4

I didn’t get the activation email.

Accepted Answer

Did you check your spam folder? 
If it’s there, be sure to mark us as “not spam” so you’ll get our emails moving forward. 
If it’s not there, verify the email address and search the client in TTP to compare. Most times they had a typo when they entered their email.

Question 5

Where do I enter my promo code?

Accepted Answer

For New Customers:
 
Log in to your client portal, and go to 'My Info' in the top menu. Enter your promo code in the field titled 'Promo Code'. The discount will be manually applied after we receive your first service request. 
 
For Exisiting Customers: 
 
When making a new service request in your client portal, enter your promo code in the 'Additional Details for Us' box. The discount will be manually applied after we receive your service request.

Question 6

How far in advance do I need to make a reservation?

Accepted Answer

While we happily accept last minute reservations, we do encourage clients to schedule in advance as we do occasionally become fully booked. This is especially true around all major holidays, so we advise making reservations sooner rather than later. If plans change, you can always cancel or modify your reservation. We do not charge for modifications or cancellations.

Question 7

I don’t know my exact travel dates yet. Should I still make a reservation?

Accepted Answer

Yes. We recommend that you book the widest range of dates that you may be gone. We can easily remove any unneeded visits once your plans have been finalized. It is always easier for us to cancel visits last minute than it is for us to squeeze in additional visits last minute.

Question 8

What is a meet and greet?

Accepted Answer

If this is the first time you're using Tabby Manor or a new cat sitter with, we want to make sure we introduce ourselves and come by to meet you and your kittos. This is our opportunity to chat with each other to ensure that Tabby Manor is a good fit for you and your purrbabies. It also gives us the chance to discuss your cat's routine, favorites things, and where their supplies are stored. We can also exchange the key at this time as well if you are comfortable doing so.

Question 9

When will I receive my complimentary meet and greet?

Accepted Answer

When you schedule your first reservation, we will reach out to you as soon as possible to arrange a day and time for the meet and greet. To expedite this process, it is helpful to have your client and pet profiles completed so that we know your needs in advance and can pair you with the purrfect sitter right away. 
 
If you would prefer to schedule a meet & greet prior to scheduling a reservation, just reach out to us. You will need to have your client and pet profile completed before the meet and greet. 
 
text or call: 858-251-8281 
email: allpurrs@tabbymanor.com

Question 10

Am I in your service area?

Accepted Answer

We currently service these zip codes: 
91941 • La Mesa
91942 • La Mesa
92020 • El Cajon
92037 • La Jolla
92071 • Santee
92092 • La Jolla
92093 • La Jolla
92101 • Downtown
92102 • Golden Hill
92103 • Hillcrest
92104 • North Park
92105 • City Heights
92106 • Point Loma
92107 • Ocean Beach
92108 • Mission Valley
92109 • Pacific Beach
92110 • Bay Park
92111 • Linda Vista
92113 • Logan Heights
92115 • Talmadge
92116 • Normal Heights
92117 • Clairemont
92118 • Coronado
92119 • San Carlos
92120 • Del Cerro
92121 • Sorrento Valley
92122 • University City
92123 • Serra Mesa
92124 • Tierrasanta
92126 • Mira Mesa
92131 • Scripps Ranch
92132 • Downtown
92140 • Midway District
92145 • Miramar
92161 • La Jolla
92182 • College Area

Question 11

How much does it cost?

Accepted Answer

Our cat sitting visits start at $32 for a 30-minute drop-in visit. We also offer 60 min and 90 min visit options as well. We can visit up to 3 times per day and you are welcome to mix and match. For example if you want a longer visit in the morning and a shorter visit in the evening, we can accommodate that. So it’s very flexible to accommodate you and your kitty’s needs as well as your budget.

Question 12

What is the cancellation fee? Is there a cutoff to cancel a visit?

Accepted Answer

We do not charge any fees for modifications or cancellations, even if it is a same-day change. Any advanced notice is always very appreciated, but we are very understanding when that’s not possible. We know that sometimes things happen that are out of one’s control and plans can change abruptly.

Question 13

Can I pay via cash, check, Venmo or PayPal?

Accepted Answer

Yes, but you might prefer the convenience of the portal. You can add a credit card and authorize an automatic charge at the end of a reservation so you don't have to worry about it when you get back from vacation. Online payments are processed securely with Stripe.
 
However if you would still prefer to pay via cash, check, Venmo or PayPal, that's acceptable. Please make checks payable to 'Tabby Manor' and use @tabbymanor for Venmo & PayPal. Also note that if you pay outside of your portal, an invoice will still be generated within your portal and you'll see a 'manual payment' applied.

Question 14

Do you accept tips?

Accepted Answer

Yes! Tips are not expected, so please never feel obligated. However if you feel your sitter went above and beyond, you are welcome to leave a tip. You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too.

To Tip on an Upcoming Invoice: 
There are two ways: 
From your portal dashboard
From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. 
Click the "make a payment" button and then "+add tip". 
From your emailed invoice reminder
Alternatively, you will always receive an invoice reminder via email. In this reminder there will be an "add tip" button.

If you've opted into auto-pay, your card on file will automatically be charged the day after the reservation has been completed.

To Tip on a Past Invoice: 
From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. 
Toggle to the "paid invoices" tab and clicking "add tip".

Question 15

How do I tip my sitter?

Accepted Answer

You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too.

To Tip on an Upcoming Invoice: 
There are two ways: 
From your portal dashboard
From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. 
Click the "make a payment" button and then "+add tip". 
From your emailed invoice reminder
Alternatively, you will always receive an invoice reminder via email. In this reminder there will be an "add tip" button.

If you've opted into auto-pay, your card on file will automatically be charged the day after the reservation has been completed.

To Tip on a Past Invoice: 
From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. 
Toggle to the "paid invoices" tab and clicking "add tip".

Question 16

Do you offer overnight visits?

Accepted Answer

Only on a case-by-case basis. We do not regularly offer overnights for two reasons: 
 
1. Should any of our kitty clients have an emergency, it is important to our cat sitters to have the evenings open in the event they need to give a sick kitty a little extra TLC. 
 
2. Most of our sitters have senior and special needs kitties themselves. Therefore it is important to our company that our sitters are able to spend time with their own furbabies and families too.

Question 17

Does Tabby Manor board cats?

Accepted Answer

Unfortunately Tabby Manor does not provide boarding. We are a mobile service and therefore we do not have a boarding facility. For local boarding, we recommend The Purring Parrot in Mission Gorge 92120 (thepurringparrot.com), Fon Jon in Bay Ho 92109 (fonjonpetcare.com/cat-boarding), or Purrology in Santee (purrologyspawandretreatca.com) for your boarding needs.

Question 18

Will you take care of my outdoor cats?

Accepted Answer

Yes, however they are not covered under our insurance policy. Therefore if something happens to them while they are roaming unsupervised, Tabby Manor is not liable.

Question 19

Will you watch my dog?

Accepted Answer

Only on a case-by-case basis. Tabby Manor is a service exclusively for cats. That being said, we can occasionally make an exception for multi-pet families or doggy families with special circumstances. Please send us a message with your situation before scheduling a reservation. If it's not a good fit for Tabby Manor, we will do our best to help you find a service provider who can better accommodate your needs.

858-251-8281 (call or text*)

Frequently Asked Questions