Frequently Asked Questions

Will you watch my dog?


No. Tabby Manor is a service exclusively for cats. That being said, we can occasionally make an exception for multi-pet families on a case by case basis. Please send us a message with your situation before scheduling a reservation. If it's not a good fit for Tabby Manor, we will do our best to help you find a service provider who can better accommodate your needs.




Will you take care of my outdoor cats?


Yes, however they are not covered under our insurance policy. Therefore if something happens to them while they are roaming unsupervised, Tabby Manor is not liable.




What is Time to Pet?


Time to Pet is the pet sitting software we use, so you may see that name from time to time. We chose this software because it allows us to securely manage our clients' info, scheduling, and invoicing all in one place. It also has an app, so hopefully that will add some convenience for our kitty clients!




Why do I need a client portal?


Your portal is your own profile where you can update your information and your cat's information. That way if there are any changes such as feeding instructions or medications, we will always have the most current information handy without having to sort through old text messages. You can also make reservations and pay securely with online payments via the portal if you choose.




Can I pay via cash, check, Venmo or PayPal?


Yes, but you might prefer the convenience of the portal. You can add a credit card and authorize an automatic charge at the end of a reservation so you don't have to worry about it when you get back from vacation. Online payments are processed securely with Stripe. However if you would still prefer to pay via cash, check, Venmo or PayPal, that's acceptable. Please make checks payable to 'Tabby Manor' and use @tabbymanor for Venmo & PayPal. Also note that if you pay outside of your portal, an invoice will still be generated within your portal and you'll see a 'manual payment' applied.




Do you accept tips?


Yes! Tips are not expected, so please never feel obligated. However if you feel your sitter went above and beyond, you are welcome to leave a tip. You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too.




Do you offer overnight visits?


Not at this time. Right now Tabby Manor is a one-woman show with all services being provided by me, Natasha. I don't offer overnights for 2 reasons: 1. Should any of my kitty clients have an emergency, I want to make sure I have the evenings open in the event they need a little extra care. 2. I have 3 senior kitties of my own and it is important to me to be able to spend time with them and my family.




How do I make a reservation?


1. Go to tabbymanor.com/login 2. Log in to your portal (or create one if you haven't done so yet) 3. Choose ' schedule' from the top menu. 4. Click the " +Request New Service" button and select either single or multiple visits. 5. From there you can select the dates, services, and visit times that you'd like to schedule. *note: please make sure to complete your client and pet information in your portal before the reservation starts.




When will I receive my complimentary meet & greet?


When you schedule a reservation, we will reach out to you as soon as we can to arrange a day for a meet and greet if this is your first time using our services. If you would prefer to schedule a meet & greet prior to scheduling a reservation, just reach out to us. text or call: 858-251-8281 email: allpurrs@tabbymanor.com




What is a meet and greet?


If this is the first time you're using Tabby Manor, we want to make sure we introduce ourselves and come by to meet you and your kittos. This is our opportunity to chat with each other to ensure that Tabby Manor is a good fit for you and your purrbabies. it also gives us the chance to discuss your cat's routine, favorites things, and where their supplies are stored. We can also exchange the key at this time as well if you are comfortable doing so.




Where do I enter my promo code?


For New Customers: Log in to your client portal, and go to ' My Info' in the top menu. Enter your promo code in the field titled ' Promo Code'. The discount will be manually applied after we receive your first service request. For Exisiting Customers: When making a new service request in your client portal, enter your promo code in the ' Extra Comments' or ' Additional Details' box. The discount will be manually applied after we receive your service request.




How far in advance do I need to make a reservation?


While we happily accept last minute reservations, we do encourage clients to book in advance as we do ocassionally become fully booked. This is especially true around all major holidays, so we advise making reservations sooner rather than later. If plans change, you can always cancel or modify your reservation. We do not charge for modifications or cancellations.