Frequently Asked Questions

1. Go to tabbymanor.com/login 2. Log in to your portal (or create one if you haven't done so yet) 3. Choose 'Scheduling' from the menu. 4. Click the "+Request New Service" button. 5. Select either single or multiple visits and the date(s) of your trip. 6. Select the primary service that you want. Then choose the visit time window you'd prefer for each day. 7. To choose a different service for any given day, skip that day while selecting visit windows for your primary service. Then click the "add more services" button at the bottom. Choose the next service you'd like and the days/time windows you'd like to schedule. 8. You can modify your reservation as many times as needed. Once it looks exactly how you want it, click "Submit Request".

For New Customers: Log in to your client portal, and go to 'My Info' in the top menu. Enter your promo code in the field titled 'Promo Code'. The discount will be manually applied after we receive your first service request. For Exisiting Customers: When making a new service request in your client portal, enter your promo code in the 'Additional Details for Us' box. The discount will be manually applied after we receive your service request.

While we happily accept last minute reservations, we do encourage clients to schedule in advance as we do occasionally become fully booked. This is especially true around all major holidays, so we advise making reservations sooner rather than later. If plans change, you can always cancel or modify your reservation. We do not charge for modifications or cancellations.

Your portal is your own profile where you can update your information and your cat's information. That way if there are any changes such as feeding instructions or medications, we will always have the most current information handy without having to sort through old text messages. You can also make reservations and pay securely with online payments via the portal if you choose.

If this is the first time you're using Tabby Manor or a new cat sitter with, we want to make sure we introduce ourselves and come by to meet you and your kittos. This is our opportunity to chat with each other to ensure that Tabby Manor is a good fit for you and your purrbabies. It also gives us the chance to discuss your cat's routine, favorites things, and where their supplies are stored. We can also exchange the key at this time as well if you are comfortable doing so.

When you schedule your first reservation, we will reach out to you as soon as possible to arrange a day and time for the meet and greet. To expedite this process, it is helpful to have your client and pet profiles completed so that we know your needs in advance and can pair you with the purrfect sitter right away. If you would prefer to schedule a meet & greet prior to scheduling a reservation, just reach out to us. You will need to have your client and pet profile completed before the meet and greet. text or call: 858-251-8281 email: allpurrs@tabbymanor.com

Only on a case-by-case basis. We do not regularly offer overnights for two reasons: 1. Should any of our kitty clients have an emergency, it is important to our cat sitters to have the evenings open in the event they need to give a sick kitty a little extra TLC. 2. Most of our sitters have senior and special needs kitties themselves. Therefore it is important to our company that our sitters are able to spend time with their own furbabies and families too.

Only on a case-by-case basis. Tabby Manor is a service exclusively for cats. That being said, we can occasionally make an exception for multi-pet families or doggy families with special circumstances. Please send us a message with your situation before scheduling a reservation. If it's not a good fit for Tabby Manor, we will do our best to help you find a service provider who can better accommodate your needs.

Yes, however they are not covered under our insurance policy. Therefore if something happens to them while they are roaming unsupervised, Tabby Manor is not liable.

Time to Pet is the pet sitting software we use, so you may see that name from time to time. We chose this software because it allows us to securely manage our clients' info, scheduling, and invoicing all in one place. It also has an app, so hopefully that will add some convenience for our kitty clients!

Yes, but you might prefer the convenience of the portal. You can add a credit card and authorize an automatic charge at the end of a reservation so you don't have to worry about it when you get back from vacation. Online payments are processed securely with Stripe. However if you would still prefer to pay via cash, check, Venmo or PayPal, that's acceptable. Please make checks payable to 'Tabby Manor' and use @tabbymanor for Venmo & PayPal. Also note that if you pay outside of your portal, an invoice will still be generated within your portal and you'll see a 'manual payment' applied.

Yes! Tips are not expected, so please never feel obligated. However if you feel your sitter went above and beyond, you are welcome to leave a tip. You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too. To Tip on an Upcoming Invoice: There are two ways: From your portal dashboard From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Click the "make a payment" button and then "+add tip". From your emailed invoice reminder Alternatively, you will always receive an invoice reminder via email. In this reminder there will be an "add tip" button. If you've opted into auto-pay, your card on file will automatically be charged the day after the reservation has been completed. To Tip on a Past Invoice: From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Toggle to the "paid invoices" tab and clicking "add tip".

You can tip when you pay an invoice, or you can add a tip at a later date to a previously paid invoice. Cash, Venmo or PayPal are okay too. To Tip on an Upcoming Invoice: There are two ways: From your portal dashboard From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Click the "make a payment" button and then "+add tip". From your emailed invoice reminder Alternatively, you will always receive an invoice reminder via email. In this reminder there will be an "add tip" button. If you've opted into auto-pay, your card on file will automatically be charged the day after the reservation has been completed. To Tip on a Past Invoice: From your client portal dashboard on either desktop or the app, navigate to the "Invoices" tab. Toggle to the "paid invoices" tab and clicking "add tip".